Terms of Service

March 15, 2026

Welcome to SubcueAI. These Terms of Service ("Terms") govern your access to and use of the SubcueAI application, website, and related services (collectively, the "Services") provided by SubcueAI ("we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms.

1. Definitions

  • "Software" means the SubcueAI macOS desktop application and any updates or patches thereto.
  • "Customer Data" means any data, including audio recordings, transcriptions, resumes, and other content that you provide or generate through the Services.
  • "Service Plan" means the subscription tier (Starter, Pro, or Premium) selected by you, which determines the features and usage limits available.

2. The Services

2.1 License. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the Software on macOS devices you own or control, solely for your personal, lawful use.

2.2 Ownership. All rights, title, and interest in and to the Services, Software, and any associated intellectual property belong exclusively to SubcueAI. These Terms do not convey any ownership rights to you.

2.3 AI Features. The Services include AI-powered features that generate answer suggestions and performance analyses. AI-generated output may be inaccurate, incomplete, or inappropriate. You are solely responsible for how you use any AI-generated content. AI features are provided "as is" without warranty of accuracy.

2.4 Third-Party Services. The Services may integrate with third-party platforms (e.g., Zoom, Google Meet, Microsoft Teams). We are not responsible for the availability, functionality, or policies of any third-party services.

3. Customer Data

3.1 Your Data. You retain all rights to your Customer Data. We do not claim ownership of any content you provide through the Services.

3.2 Audio Processing. Audio captured by the Software is processed in real-time for speech-to-text conversion and AI answer generation. Audio data is streamed and processed transiently — it is not stored on our servers after processing is complete.

3.3 Resume Data. Resumes uploaded to the Services are stored encrypted at rest in our cloud storage and used solely to provide personalized answer suggestions. You may delete your resume data at any time.

3.4 Aggregated Data. We may create anonymized, aggregated datasets derived from usage patterns for the purpose of improving our Services. Such data cannot be used to identify individual users.

4. Acceptable Use

You agree not to:

  • Copy, modify, distribute, or reverse-engineer the Software or Services;
  • Resell, sublicense, or provide access to the Services to third parties;
  • Use the Services to violate any applicable law or regulation;
  • Attempt to circumvent any usage limits, security measures, or access controls;
  • Use the Services to transmit malicious code or interfere with system integrity;
  • Scrape, crawl, or extract data from the Services through automated means.

5. Fees & Payment

5.1 Service Plans. Certain features require a paid Service Plan. Fees are as listed on our pricing page at the time of purchase.

5.2 Billing. Paid subscriptions are billed in advance on a monthly or annual basis. All fees are exclusive of applicable taxes.

5.3 Refunds. Fees are generally non-refundable except as required by applicable law or as expressly stated in these Terms.

5.4 Free Tier. The Starter plan is provided free of charge with limited features. We reserve the right to modify or discontinue the free tier at any time without liability.

6. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI-GENERATED CONTENT WILL BE ACCURATE OR APPROPRIATE FOR ANY PARTICULAR USE.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SUBCUE'S TOTAL LIABILITY TO YOU EXCEED THE AMOUNTS PAID BY YOU TO SUBCUE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL SUBCUE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

8. Term & Termination

8.1 Term. These Terms are effective from the date you first access the Services and continue until terminated.

8.2 Termination by You. You may terminate your account at any time by discontinuing use of the Services and deleting the Software.

8.3 Termination by Us. We may suspend or terminate your access to the Services at any time for violation of these Terms, with or without notice. Upon termination, your right to use the Services ceases immediately, and we may delete your Customer Data after a reasonable retention period.

9. General Provisions

9.1 Governing Law. These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

9.2 Dispute Resolution. Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You agree to waive any right to participate in class action lawsuits or class-wide arbitration.

9.3 Modifications. We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website. Continued use of the Services after changes take effect constitutes your acceptance of the revised Terms.

9.4 Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and SubcueAI regarding the Services.

10. Contact

If you have questions about these Terms, please contact us at contact@subcue.app.